Privacy & Cookie Policy

Introduction

ITHQ ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect information when you visit our website at ithq.co.za or engage with our services.

We comply with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African legislation.

Information we collect

Information you provide

When you use our contact form, subscribe to our newsletter, or engage with us, we may collect:

• Your name
• Email address
• Phone number
• Company name
• Any other information you include in your message

Information collected automatically

When you visit our website, we automatically collect certain technical information:

• IP address (anonymised where possible)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website or source
• Device type (desktop, tablet, mobile)

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you newsletters and updates you have opted in to receive
• Improve our website, content, and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Cookie policy

Cookies are small text files stored on your device when you visit a website. We use them to understand how our site is used and to improve your experience.

Cookies we use

Managing cookies

When you first visit our site, a banner asks for your consent. You can accept or decline non-essential cookies at that point. You can also manage cookies through your browser settings at any time:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Disabling cookies may affect the functionality of some parts of our website.

Third-party services

We use the following third-party services that may process your data:

• Google Analytics - web analytics service provided by Google LLC. Data may be transferred to servers outside South Africa. Google's privacy policy is available at policies.google.com/privacy.
• Microsoft Clarity - behavioural analytics service provided by Microsoft Corporation. Microsoft's privacy statement is available at privacy.microsoft.com.

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and regular security reviews.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and newsletter subscriptions are retained until you request removal.

Your rights under POPIA

As a data subject under POPIA, you have the right to:

• Request confirmation of whether we hold personal information about you
• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent previously given
• Lodge a complaint with the Information Regulator

Contact us

If you have questions about this policy, wish to exercise your rights, or need to report a data concern, please contact us:

• Email: info@ithq.co.za
• Phone: +27 72 117 5299
• Address: 36 Francis Road, Alberton, Johannesburg, South Africa

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.