Case Studies
How we help South African businesses with managed IT, security, cloud, and digital transformation.
Managed IT for a Johannesburg law firm
A mid-sized law firm was struggling with reactive break-fix support and frequent downtime. They had no centralised monitoring, inconsistent backup practices, and no clear SLA. We implemented 24/7 monitoring, helpdesk with defined response times, and a backup and disaster recovery solution aligned with their confidentiality requirements.
Outcome: Downtime reduced by 70%. The firm now has predictable IT costs, documented recovery procedures, and support that meets court deadlines. They renewed for a second year.
Cloud migration for a retail chain
A retail business with 12 stores was running legacy on-premise systems. They needed to support new e-commerce and improve resilience. We designed a hybrid approach: core ERP remained on-premise initially, while new web and POS integrations moved to Azure. We also implemented secure connectivity between stores and head office.
Outcome: Successful phased migration over 8 months. E-commerce launched on schedule. Store connectivity improved, and the business has a clear path to full cloud when ready.
Security uplift for a healthcare provider
A healthcare provider needed to strengthen security and prepare for POPIA. They had limited endpoint protection, no formal access reviews, and no incident response process. We deployed EDR, implemented MFA and access reviews, and established backup and recovery procedures. We also supported their Information Officer with POPIA alignment.
Outcome: Patient data protection improved. The organisation passed an internal audit and is better positioned for POPIA compliance. No security incidents in the first 12 months.
IT consolidation for a professional services firm
A consultancy with 40 staff had grown through acquisitions. They had multiple domains, fragmented email, and no unified identity. We consolidated to a single Microsoft 365 tenant, migrated mailboxes, and implemented SSO and MFA. We also standardised devices and deployed managed endpoint protection.
Outcome: One identity per user, simplified IT administration, and a single support contract. The firm saved approximately 25% on IT spend while improving security and user experience.
Disaster recovery for a financial services client
A financial services client had no tested disaster recovery plan. Their backup was manual and rarely verified. We designed and implemented automated backup with offsite replication, documented RTO/RPO targets, and ran a tabletop exercise. We also established a quarterly DR test schedule.
Outcome: Documented and tested DR procedures. When a localised outage occurred, they recovered within the agreed RTO. The client now meets regulatory expectations for business continuity.
Infrastructure modernisation for a manufacturer
A manufacturer was running ageing servers with no virtualisation. Downtime was affecting production. We virtualised their environment, upgraded networking, and implemented monitoring and patch management. We also improved backup and introduced a co-managed model so their small IT team could focus on OT while we handled infrastructure.
Outcome: Uptime improved from ~95% to 99.5%. The IT team can now focus on production systems. The business has a scalable foundation for future growth.
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